Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to exchange or return the product within 3 days of receiving it from the store. The consumer does not have the right to exchange or return the product after the above-mentioned period. 2- Exchange and return are free if there is an error in the order caused by the store. If the customer wishes to exchange or return without an error in the order, the customer bears the shipping cost. 3- The product must be complete with all accessories, labels, and packaging, and in good condition, and the consumer must not have used the product or benefited from it to avoid rejection of the return or exchange. The store has the right to inspect the product before exchanging or returning it to ensure its condition, and if otherwise, the customer bears the shipping costs and the costs resulting from that discrepancy. Return Procedure: Contact us via WhatsApp and send the order number, then purchase the product in the store under the name “Return,” and we will send the return slip. It must be delivered to the nearest Aramex branch. After confirming the product’s condition and its return to us in good condition, the amount due for the returned product will be refunded to you. Return Fees: The customer bears the shipping costs (59 SAR) to send the product to our headquarters. Exchange Procedure: Contact us via WhatsApp and send the original order number and the new size desired for exchange. Then purchase the product in the store under the name “Exchange.” The store has the right to inspect the product before exchanging to ensure its condition, and a return slip for the original order will be sent via Aramex. Exchange Fees: The customer bears the shipping costs (49 SAR) to send the product to our headquarters. The consumer is not allowed to exchange or return the product in the following cases: 1- If the product has been used. 2- If the packaging, accessories, or the product box has been damaged. Note: If you receive an order different from what was requested, contact the store and do not open or use the product. The customer will bear the costs resulting from that. Notes: The store is not responsible for damage to the product when washing in a washing machine or any other method. No exchange or return is allowed for Gulf countries; exchange and return are only in Saudi Arabia. Custom orders cannot be exchanged or returned. Prizes cannot be exchanged, returned, or exchanged for cash. The customer must deliver the shipment to the shipping company on the same day the slip is issued or the following day to avoid the slip being rejected by the shipping company. Perfume Policy: All perfumes are 100% original. Return or exchange must be within 3 days of receipt. Fragrance can be coordinated and sent as a gift to anyone for an additional fee according to the coordination cost. WhatsApp contact number: 0553945129
